Frequently asked questions
Routes
Which countries do you cover?
We arrange road freight between Bulgaria or Greece and other EU countries, in both directions.
Can I ship goods from another EU country to Bulgaria or Greece?
Yes. Tell us where the goods need to be collected and delivered so we can check the route.
Transport options
Can I send just one pallet?
Yes. We arrange groupage and part-load transport for single pallets, small shipments and loads that take up only part of a truck.
When should I book a full truck?
A full truck is suitable when your goods fill the trailer or need a dedicated vehicle. With full truckload transport, the vehicle is reserved for your shipment.
Do you arrange specialised transport?
We handle enquiries for machinery, express shipments, temperature-controlled goods and vehicle transport. We assess each shipment based on the goods and the route.
Pricing and quotes
What affects the price?
The price depends on the route, the size and weight of the goods, the space they take up and the collection and delivery conditions.
What details do you need for a quote?
Tell us the collection and delivery locations, what you are shipping and your preferred date. Include the pallet count, dimensions and weight if you have them.
Can I enquire without exact dimensions?
Yes. Send us the information you have and we will confirm what else we need to prepare your quote.
Collection and delivery
Do you organise groupage shipments every week?
Yes. We organise groupage every week and agree collection and delivery dates for each shipment based on the route.
What if there is no loading bay at the site?
Tell us when you enquire. Let us know whether a forklift is available, whether access is restricted or whether the goods need to be loaded from the side.
Packing and paperwork
How should I prepare my goods for collection?
Pack the goods appropriately and tell us whether other cargo can be stacked on top. Let us know if the goods are fragile or need special securing.
Which documents do I need?
We confirm the documents needed based on the goods and the route. Tell us in advance if your shipment has any special paperwork requirements.
After you enquire
What happens after I send an enquiry?
We review your details and get in touch to confirm what we need for the quote. We confirm the transport separately once the arrangements have been agreed.
